Shipping & Insurance
We can ship throughout Australia. Products currently cannot be shipped to international destinations. Engraving and delivery will generally be within 4 working weeks. Non engraved orders may take up to 2 working weeks from time of order. We do our best to ship immediately however we cannot accept responsibility for slow shipment by Australia Post or our couriers.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
You may return incorrectly laser engraved items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Mr Sandblast reserves the right to modify the layout of any inscriptions to best suit the product in which is being engraved. All inscriptions will be centered unless otherwise specifically stated.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Free insurance is available with postage via Fastway Couriers only. All damaged items must be noted by the Fastway driver before accepting and signing for the package. Once signed for, Mr Sandblast cannot accept any liability.
Please contact us via the form below with any questions regarding shipping & returns.
All promotions are at the discretion of Mr Sandblast and may be discontinued at any time. Promotions and sales are not valid with package deals or already discounted items.
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